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Frequently Asked Questions

YES, you'd better create an account to place an order, please make sure your address is correct and complete when you create an account.

The minimum order quantity is 1 piece.

Free shipping order value at less $500 for same countries.

We will ship by Chinese Post Air Max, e-Packet, Airmax, international express like DHL, EMS, it depends on your choose in your order.

Normally, we will ship out your order within 3-4 working days after payment.

General it takes around 4-5 working days to all the world by DHL, 5-10 days by EMS, 15-45 days by economic parcel like e-Packet, China Post Air Mail.

1, Use other browsers, like IE, Firefox, Google chrome, safari, opera etc..

2), If it still doesn't work, you can copy the goods list including item number, size and color, send us by email together with your shipping address, then we will give our PayPal account, you can us directly by PayPal, after receive the payment, we will send the parcel to you. 

Usually we send only one package for one order unless it's too large to be put into one box, but also only one tracking number,  if you want us to send two or more packages, please write down the request in the notice when you submit the order, but more packages, more shipping cost need pay, thanks.

Yes, after you place the order, we'll check and inform you which items are out of stock, and inform you by email.

We will inform you at first time, you can charge items or cancel the order, we can refund to you by PayPal. 

The buyer can return or change the product if it does not meet his expectations within 10 days of its receipt, but buyer need bear the return carrier fee.   The product should be returned in its original condition in the original packaging.  Any products with defects (breakage, scratches etc) will not be accepted.  The return address must be confirmed before returning the products, you will receive a refund as soon as the products is delivered to our workshop.

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown.  The buyer or recipient of the shipment is responsible for all such taxes and duties.  Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country.  If in doubt, please check with your country's customs office prior to ordering. 

Any import charges or fees are the buyer's responsibility.  In order to ensure you receive your tax less or free upon import, we will declare it as a "GIFT" or "SAMPLE" with a lower value.  This lower price does not reflect that total price you paid or the market value of the product and may not apply to countries with different tariff rules.  If need to using the true value, or any other requests, please write down the information on the "Notes" when you complete order.

We would not charge extra fee other than actual purchase price and shipping fee.  Meanwhile, we would not responsible for any bank charge of your payment.  The order price does not including custom tax.  We'll try our best to help our clients avoiding custom taxes, but because of the complexity of different countries custom tax policy, we are not sure if you package can pass custom with tax.

If you still have any questions, please contact us freely.